"You work so hard to get people to call you, why would you ever say, 'No, I don't have the part' and hang up? They're trying to give you money. So if I don't have the part here, I'll research it, get them a price and get it for them. That's the way I've always done it, and it's well worth doing."

- Brent Johnstone, AVL Recycling LLC, Ontario, N.Y.